Privacy Policy

Privacy Statement – Electronic Business Systems Ltd (EBS).

The privacy of data is very important to Electronic Business Systems (EBS) and we work very hard to protect confidentiality and restrict the use of such data to necessary business activity.

General Data Protection Regulation (GDPR)

The new EU General Data Protection Regulation (GDPR) came into force on 25th May 2018 and has had an impact on every organisation which holds or processes any personal data relating to an EU citizen (including UK citizens). It introduced new responsibilities, including the need to demonstrate compliance, more stringent enforcement and substantially increased penalties than the current Data Protection Act (DPA) which it has superseded.

Our promise to you

We undertake to not sell your data to any third parties, but we may sometimes have to share your information with our subsidiaries, with other trusted service providers and carefully selected partners who work with us, to service your organisation. We will ensure that any third parties with access to your data are held to strict standards for data use and security.

EBS as a Data Controller and Data Processor is a UK based company, no: 1457911

EBS collects information in a number of different ways for legitimate business purposes.  For example, we hold information on data subjects within organisations where we can demonstrate a legitimate business interest. This information will include: name, business address, business email, business telephone contact information.

EBS is compliant with the General Data Protection Regulation and the impending UK derogation and works to the principles of respect, responsibility and consent. The four legal grounds that are most relevant to EBS’s use of your personal information are:

  1. Consent
  2. Legitimate or vital interest
  3. Contract
  4. Legal Obligation

EBS will always ask for your consent before we communicate with you and we will explain why we would like to stay in touch. You can withdraw your consent at any time emailing or by telephoning 0121 384 2513.

We ask for your consent to contact you on the grounds of either legitimate interest; in the obligations of a contract or the service of a contract with EBS; legal or fiscal obligation.

This legal ground for processing means that organisations can process your personal information if (a) They have a genuine and legitimate reason for doing so and (b) The use of your information does not harm any of your rights and interests as an individual.

We have categorised legitimate interest as:

  • Demonstrated an interest in the provision of software or software services
  • Demonstrated an interest in EBS’s products and services
  • Demonstrated an interest in employment or contracting with EBS.

If you have given us your consent, we will contact you with information and updates on our work, services and products such as Sage software, complementary solutions and infrastructure products and information relating to how we service your account such as support hotline. Where we have a contract and/or service obligation categorised under “legitimate interest” we will continue to communicate with you. This communication may be by post, email or telephone depending on your preferences. We will also continue to ask about your marketing preferences, to ensure that you are still happy to be contacted by us and by which means.

In extreme situations, such as an accident or medical emergency, we may share your personal details with the emergency services if it is essential for the preservation of life (yours or another persons’) for us to do so. This is the ‘vital interest’ ground for using your personal information. After the emergency, we will always try to inform you about how we had to use your information in that extreme situation.

We will not unduly prioritise our interests as a commercial business over your interests as an individual. We will always balance our interests with your rights. We will only use personal information in a way and for a purpose that you would reasonably expect in accordance with this Policy.

No personal information will be kept in perpetuity and we aim to be clear about what information we collect, to enable you to make meaningful choices about how it is used. It is always your choice. If you don’t think this is right or fair for you, you are able to tell us to change your communication preferences and our use of your information. You can do this at any time by phoning 0121 384 2513 or by emailing or via the links in any of the emails that we send to you.

To help us communicate the work we are doing and provide these services we use trusted service providers including software authors, independent contractors and marketing agencies. We require all service providers to comply with strict rules to protect the information you have given us.

From time to time we may contact you to ensure that the information you have provided us with remains accurate and up to date.  In some circumstances we may use external data lists to avoid misdirecting our communications with you, this includes FPS and TPS.

Like every organisation, we comply with requests for the disclosure of personal information where this is required or permitted by law. This could include requests from law enforcement or tax agencies. In these circumstances, the request must be specific and submitted in person and in accordance with the relevant legal requirements. EBS will require proof of identity before making any such disclosure.

If you believe your privacy rights have been violated, you may file a complaint with us or with the Information Commissioners office

Visitors to our Websites

GDPR extends the definition of personal identifiers to online identifiers such as IP addresses.

When you visit our website we collect standard internet log information and details of visitor behaviour patterns such as device identification number and type, location information and connection information such as statistics on page views, traffic to and from the sites, referral URL, ad data, IP address, browsing history and any web log information.

We do collect information from details supplied to us through the interactive sections on the site, from social media, forms or from email messages that may send to us from the website. We will collect the name, company and contact details, including telephone numbers and email addresses. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

We will also collect information where the you only partially complete and/or abandon any information inputted into our website and/or other online forms and may use this information to contact you to remind you to complete any outstanding information and/or for marketing purposes.

You will always see a statement about the use of cookies on our site with an option to opt in and continue to use the site as it was intended or a link to demonstrate how to amend cookie settings to limit the information that ca be collected; this may affect your user experience on the site.

You can use your browser settings to accept or reject new Cookies and to delete existing cookies. You can also set your browser to be notified each time new Cookies are placed on your computer or other device.

For more information about amending cookies can be found here

By choosing to disable some or all cookies, you may not be able to make full use of our websites.

EBS reserves the right to amend our cookie policy at any time.