Careers

EBS is a long-standing Birmingham based Business Solutions provider specialising in Software Solutions, Cloud Services, IT Hardware, Network Infrastructure, Managed Services & Support. EBS has been established for 42 years and prides itself on excellent customer service and staff satisfaction.

EBS’s success to date can largely be attributed to good inter-personal relationships and industry expertise, and the New Business Development Manager will be expected to continue this legacy.

The successful candidate will join the established Sales Team, reporting directly to the Sales Director and is expected to possess a driven focus for new IT sales ensuring contribution to individual targets, the Hardware & Technical Services sales team target and the overall business strategy of the company. Responsibilities include lead generation, successfully translating technical proposals into customer solutions that add business benefit, and winning business.

The post holder will be responsible for developing a territory and achieving a realistic new business target.

Responsibilities/duties

The following responsibilities and activities will form a core part of the role, however, the primary responsibility is to achieve the new business sales target through self-initiated activities and with the support of the EBS team:

• Prospect, identify, develop and close new customers in order to achieve a new business sales target.
• Develop campaigns in line with EBS marketing to generate a significant pipeline of new customer leads.
• Develop opportunities based upon: Hardware infrastructure, cloud hosting, support, and services.
• Lead continual virtual and business networking activities to become a known and visible EBS presence in the SME space and in a given sector (to be determined).
• Attend industry events and conferences to stay current with emerging trends and to provide an EBS presence.
• Ensure that detailed records are kept within the internal CRM for all client / prospect activity, and keep pipeline and sales information up to date.
• Develop customer proposals in collaboration with the EBS pre sales team, and lead customer communications through to completion.
• Must be punctual and have excellent time keeping skills
• Attend a monthly sales review to report on completed business, pipeline, and development activities.
• Partake in a periodic personal development process, and training, to build on your existing skills and expertise

Essential

The following experience, knowledge, and skills are an essential minimum foundation for the role:

• Existing IT sales experience (minimum 2 years) – ideally from an MSP or similar B2B background
• Experience selling Cloud Hosting & Managed Services (Remote monitoring, AV, Backup etc) is essential
• Experience/knowledge of Servers & Network Infrastructure is essential.
• Ability to communicate effectively at all levels.
• Ability to work independently and in a team with minimum supervision.
• Ability to organise and coordinate complex activities within interrelated schedules and timelines, to demonstrate sound judgment, and task orientation.
• Ability to take responsibility for managing a territory to achieve target and key performance indicators.
• Excellent written and oral communication skills.

Package:

• Salary: £30,000 to £40,000 per year (based on experience)
• Double OTE + Car Allowance
• Full-time (9:00am till 5:00pm Monday to Friday)
• Work Location: Home/EBS Offices Birmingham (B24 9NT)
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 25 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans

EBS is a long-standing Birmingham based Business Solutions provider specialising in Software Solutions, Cloud Services, IT Hardware, Network Infrastructure, Managed Services & Support. EBS has been established for 42 years and prides itself on excellent customer service and staff satisfaction.

The successful candidate will join the established Hardware & Technical Services Team, reporting directly to the Technical Director.

Requirements

• 3+ years experience in team-based Technical Support role
• Able to raise, update & resolve issues reported to Support Desk
• Excellent customer service & communication skills
• Excellent diagnostic skills & logical thinking
• Up-to-date technical knowledge
• General interest in technology
• Able to drive to customers sites to diagnose & resolve issues (desirable)
• Microsoft Certification (desirable)

Technical Knowledge

The following technical knowledge and skills are an essential minimum foundation for the role:

• Windows 10 – Installation, Configuration & Troubleshooting
• Windows Server – Active Directory, Group Policy, Permissions etc
• Microsoft 365 – Admin (Create Users, Assign Licenses, Mailbox Permissions etc) & Troubleshooting
• Microsoft Office – Installation & Troubleshooting
• Backup Solutions – Configuration & Troubleshooting
• Anti Virus – Configuration & Troubleshooting
• Networking – TCP\IP, DNS, DHCP, troubleshooting
• Hyper-V – Admin & Troubleshooting (desirable)
• WiFi – Ubiquiti (desirable)
• Firewalls – SonicWall (desirable)
• SQL Management (desirable)
• PowerShell (desirable)

Hands on Experience

The following hands on experience is required for the role:

• Logging & updating Support Tickets for customers issues
• Remote support and maintenance across customers PCs, Laptops & Servers
• Analysing call logs so you can spot common trends and underlying problems
• Updating technical documentation used by Support Desk
• Diagnosing and repairing faulty PCs & Laptops
• Escalating Support Ticket to senior members of the Support Desk

Package:

• Salary based on experience
• Full-time (8:30am till 5:30pm Monday to Friday)
• Work Location: EBS Offices Birmingham (B24 9NT) & Home
• 20 Days Annual Leave + Statutory + Christmas Shutdown, increasing to a maximum of 25 Days + Birthday Leave (based on length of service)
• Westfield Healthcare Cover
• Employers Pension
• Training, Development & Growth Plans