Free site survey
Free telephone support
Two payment options

We offer two comprehensive support options for small and medium sized businesses, based in the West Midlands.

1. iFlex.IT support is a Pay as You Go scheme, with low up-front costs and a rolling monthly contract. Your telephone support is completely free and you only pay for our engineers time, either on-site or logged on remotely to your computer. 

2. Our Annual Support also offers free telephone support, but all call-out costs are covered in one low, fixed monthly payment. This is an excellent option for businesses that want a predictable cashflow and long-term commitment from their support partner.

For more information and prices, call us on 0121 384 2513.

Key Facility	Key Benefit	EBS iFlex.IT. Support	EBS Annual Support Contract
Annual Fixed Price	Good for budgeting costs.		X
Pay As You Use	Don’t pay for support you don’t use.	X
Simple Contract	No ties to supplier if service poor.	X
In-depth Contract	Comprehensive tie in for both parties.		X
Service Level Agreements	Clear guidelines on service levels.	X	X
Free Telephone Support	Free unlimited email and telephone support advice.	X	X
On Site Support	Fast, responsive site visits if required.	X	X
Remote Control Support	Rapid resolution of support issues via remote engineer connection.	X	X
Microsoft Certified	ALL engineers are Microsoft Certified.	X	X
Monthly Usage Report	Monthly emailed support usage and case status report.	X	X
Dedicated Account Manager	Named dedicated account manager.	X	X
Annual Site Survey	Free annual IT site survey report including recommendations.	X	X
24×7 monitoring	Proactive support available as a ‘Bolt IT on’.	X	X
Supply Hardware only	Supply only of very competitively priced hardware.	X	X