Supporting demand-led manufacturing

Delays damage business. With tight turnaround times, it’s not just about the right software, but also the right support; both provided by EBS.

Sage has been chosen by one UK’s pre-eminent manufacturers of air rifles and sporting guns, with a reputation for accuracy and craftsmanship. Customer orders require a fast response, with the product sent within twenty-four hours to every part of the UK.

The swift turnaround time requires software capable of dealing with large orders as quickly and efficiently as possible. The company decided upon Sage 200 Commercials for advanced control over their supply chain, coupled with Spindle Professional for cost-effective document distribution.

The software delivers upon its promise for efficient automation, but the tight turnaround time meant that any delays within the system would also delay that day’s order. To prevent this, EBS offers complete online and onsite support, when it is needed. As the managing director explained:

“EBS listens to what we need and provides it. They have a good knowledge of the Sage systems, coupled with a local presence. They can fix many of our problems instantly, via an online link, but it is reassuring to know they will make a site visit, when it is necessary.”

The director has also been impressed by the commitment to holistic service.

“With an EBS support package, you do not just get telephone software support. You can also draw upon Microsoft engineers for your hardware, networking experts for your communications and designers for your website. For example, they recently set up and hosted our email facility, with the project taking place on time and to the budget we specified.

EBS can customize anything they support and the fact they offer the whole package means we do not have to waste time chasing different contractors. It is very attractive to a company like ours, when time is at a premium.”